FBR Launches Phone Campaign to Guide Taxpayers on Filing Returns
The Federal Board of Revenue (FBR) has launched a nationwide phone campaign to assist taxpayers with using the new online portal and navigating the income tax return filing process. This initiative is part of the FBR’s ongoing efforts to improve compliance and educate the public about digital tax services.
How the Campaign Works
Taxpayers may receive phone calls from official FBR representatives through the following numbers:
021-38901090 to 021-38901099
These calls are strictly informational and are designed to:
- Guide individuals through the steps of filing tax returns online.
- Explain the benefits of timely and accurate tax filing.
- Address common questions related to the new e-filing system.
Verifying Call Authenticity
While the campaign is official, taxpayers are urged to remain vigilant against fraud:
- Only trust calls from the FBR numbers listed above.
- Do not share any personal or financial details over the phone.
- The FBR will never ask for passwords, bank details, or PINs during these calls.
Need Help? Contact the FBR Helpline
For further assistance, taxpayers can call the FBR Helpline:
051-111-772-772
This is the official national helpline and is available to answer questions, verify call authenticity, or provide guidance related to return filing.
Purpose of the Campaign
This campaign is intended to:
- Simplify the tax filing process for all taxpayers.
- Encourage the use of the new electronic return system.
- Reduce filing errors by offering direct support.
- Promote voluntary compliance through education — not enforcement.
The FBR emphasizes that this outreach is not linked to tax audits, investigations, or penalties, but rather aims to support citizens in meeting their tax obligations with ease.
Conclusion
The FBR’s proactive approach reflects a broader shift toward taxpayer facilitation and digital modernization. Taxpayers are encouraged to take advantage of the guidance offered during this campaign and ensure timely filing to avoid penalties and contribute to national development.
